Our insurance is valid for 14 days from the date of signature. If your purchase arrives after 30 days, unfortunately we are unable to issue a refund or exchange.
NEWYKINZ guarantees that the customer is completely satisfied with the product purchased from NEWYKINZ.com.
If you wish to return a product, it is the customer's responsibility to return it to us.
If the customer receives a defective or incorrect product.
- Take photos of the defective product to show the problem.
- Send an email to ‘support@tuomi.store’.
*Please do not seek further clarification via email.
If you have received a product and wish to return or exchange it, please email.
- Send an email to ‘support@tuomi.store’.
*Further instructions will be emailed to you.
-We will refund the full amount of product tax and sales tax paid.

- Please note that products must be delivered in their original packaging and must be returned unused in the original condition in which they were received. We reserve the right to refuse to return unused products.




If you do not receive a refund, please check your bank account first.

Then contact your credit card company as it may take some time for your refund to be officially sent to you.

- Then contact your bank. Overdrafts usually take some time to pay off.

- If you have completed all of these steps and still have not received your refund, please contact us at ‘support@tuomi.store’.
In some cases, only a partial refund will be issued (if applicable).
- Any product that is no longer in its original condition, damaged or missing parts for reasons beyond our control.

Advertising/promotional items (if applicable).
Only regular priced products can be returned, promotional and discounted products cannot be returned.

Contact
Orders can only be cancelled within 48 hours of purchase. If more than 48 hours have passed, we will not be able to cancel the order.